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Customer Service
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Shipping Terms
All orders with a US destination are sent USPS Priority
Mail and should arrive in 2 - 3 business days. Orders
to Canada and other international destinations are sent
Global Priority Mail with delivery in 4 - 6 business days.
If we cannot ship Global Priority to your country, we will
use Airmail Parcel Post, but please note that the purchase
of insurance will be required. If you would like specific
international shipping rates, have further questions about
your order, or would like your order sent Express please
email us for more information at:
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Order Cancellation
If you need to cancel your order please call or e-mail us
ASAP, as your cancellation must be received prior to
shipment.
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Exchanges
We are always willing to exchange your purchase for
another size or pattern, if available, as long as the item
that is returned is in new condition, unwashed, and
received within 30 days of the purchase date. Shipping
fees may apply.
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Our Return Policy
We want you to be happy with every purchase you make.
We will refund your purchase for any reason as long as the
product is returned within 30 days of the purchase date and
is unwashed and in new condition. Please note that the
shipping charges for returns are the responsibility of the
customer.
If you have any questions at all about returns please do not
hesitate to contact our customer service at:
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Privacy and Security Policy
We take your right to privacy and security seriously, and
thankfully so does PayPal. If you would like more information
on how your purchases are protected please visit PayPal's
Security Center. You may also rest assured that we will
never sell, trade, or share your name, or any other
information, provided to us by you, with third parties.
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Please send written correspondence,
exchanges, and returns to:
Scarlet Stitch
349 North Green Meadow Street SE
Grand Rapids, MI 49548
USA
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